We will ship your order within 3-5 business days. The delivery method will be by courier and it will take a few days to arrive.
Delivery will be made by Sagawa Express courier service.
The shipping fee is 800 yen everywhere except Hokkaido and Okinawa. For details, please click here.
In addition, shipping is free for orders over 15,000 yen (16,500 yen including tax) . https://shop.kyoto-nokaze.com/policies/legal-notice
Payment Method
We accept credit cards (VISA, MasterCard, American Express, JCB, Diners, Discover), ApplePay, GooglePay, and Shop Pay.
Returns and Cancellations
Please note that we cannot accept cancellations or changes to your order after it has been placed.
If the product is found to have initial defects or damage during delivery other than those due to individual differences, we will exchange it for an equivalent product or provide a refund. Please contact us within 7 days of delivery.
*However, since the products are handmade, we may not be able to exchange them for the same item. In that case, we will refund your money.
About international shipping
Yes, we offer a forwarding service. Please see here for more information.
Delivery will be by Japan Post EMS.
Please note that we do not calculate or collect customs duties in advance on this website.
